{"id":9184,"date":"2026-07-30T23:00:43","date_gmt":"2026-07-30T23:00:43","guid":{"rendered":"https:\/\/edumas.gov.co\/inicio\/?page_id=9184"},"modified":"2026-07-30T23:02:42","modified_gmt":"2026-07-30T23:02:42","slug":"canales-de-atencion","status":"publish","type":"page","link":"https:\/\/edumas.gov.co\/inicio\/canales-de-atencion\/","title":{"rendered":"Canales de atenci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"9184\" class=\"elementor elementor-9184\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section data-dce-background-image-url=\"https:\/\/test.edumas.gov.co\/wp-content\/uploads\/2023\/10\/Sitio-Web-Corporativo-Portada-de-Facebook.jpg\" class=\"elementor-section elementor-top-section elementor-element elementor-element-e9c831a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"e9c831a\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-83364ba\" data-id=\"83364ba\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-e964770 elementor-section-boxed elementor-section-height-default elementor-section-height-default elementor-invisible\" data-id=\"e964770\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;zoomIn&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-8f96c5c\" data-id=\"8f96c5c\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2076088 animated-fast elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"2076088\" data-element_type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeInDown&quot;,&quot;_animation_delay&quot;:400}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Canales de atenci\u00f3n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0d4ad27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0d4ad27\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a3f8e37\" data-id=\"a3f8e37\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-cf9f9ac elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"cf9f9ac\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c53f215\" data-id=\"c53f215\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7786f4f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7786f4f\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-c29c8ce\" data-id=\"c29c8ce\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dfc910d elementor-widget elementor-widget-text-editor\" data-id=\"dfc910d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-path-to-node=\"8,0\"><span class=\"TextRun SCXW255925463 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW255925463 BCX8\">El\u00a0<\/span><span class=\"NormalTextRun SCXW255925463 BCX8\">EDUMAS pone a disposici\u00f3n de la ciudadan\u00eda diferentes canales de atenci\u00f3n para facilitar la presentaci\u00f3n de peticiones, quejas, reclamos, sugerencias, denuncias y dem\u00e1s solicitudes, as\u00ed como el acceso a la informaci\u00f3n y los servicios de la entidad. Estos canales han sido habilitados para garantizar una atenci\u00f3n oportuna, accesible, incluyente y transparente, en cumplimiento de los principios de la funci\u00f3n p\u00fablica y los lineamientos de Gobierno Digital, promoviendo una comunicaci\u00f3n efectiva entre la entidad y la ciudadan\u00eda.<\/span><\/span><span class=\"EOP Selected SCXW255925463 BCX8\" data-ccp-props=\"{}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-b0c6388 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b0c6388\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3d048a4\" data-id=\"3d048a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ce59a5c elementor-widget elementor-widget-text-editor\" data-id=\"ce59a5c\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2 class=\"\" data-section-id=\"igyp3t\" data-start=\"1068\" data-end=\"1097\">Canales<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd0ca48 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd0ca48\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-c598a75\" data-id=\"c598a75\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9332fed elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"9332fed\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-desktop\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-47ebb3f elementor-widget elementor-widget-text-editor\" data-id=\"47ebb3f\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><span class=\"TextRun SCXW178478164 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW178478164 BCX8\">P\u00e1gina Web<\/span><span class=\"NormalTextRun SCXW178478164 BCX8\">\u00a0<\/span><span class=\"NormalTextRun SCXW178478164 BCX8\">portal PQRSD<\/span><\/span><span class=\"EOP Selected SCXW178478164 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:420,&quot;335559740&quot;:240}\">\u00a0<\/span><\/h6><p><span class=\"TextRun SCXW264792707 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW264792707 BCX8\">Puedes radicar tu PQRSD ingresando en el\u00a0<\/span><span class=\"NormalTextRun AdvancedProofingIssueV2Themed SCXW264792707 BCX8\">link<\/span><span class=\"NormalTextRun SCXW264792707 BCX8\">\u00a0de abajo. Recuerda que a trav\u00e9s de esta herramienta podr\u00e1s adjuntar documentos que\u00a0<\/span><span class=\"NormalTextRun SCXW264792707 BCX8\">soporten<\/span><span class=\"NormalTextRun SCXW264792707 BCX8\">\u00a0tu PQRSD<\/span><span class=\"NormalTextRun SCXW264792707 BCX8\">\u00a0y recibir un correo de confirmaci\u00f3n\u00a0<\/span><span class=\"NormalTextRun SCXW264792707 BCX8\">con el n\u00famero de radicado con el cual puedes realizar seguimiento<\/span><span class=\"NormalTextRun SCXW264792707 BCX8\">.<\/span><\/span><span class=\"EOP Selected SCXW264792707 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:420,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-891ba6f elementor-align-center elementor-widget elementor-widget-button\" data-id=\"891ba6f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/forms.cloud.microsoft\/r\/DD1YHdcqGT\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">radica tu petici\u00f3n<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1525edf\" data-id=\"1525edf\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f5723f5 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"f5723f5\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-phone-handset\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-500fe54 elementor-widget elementor-widget-text-editor\" data-id=\"500fe54\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><span class=\"TextRun SCXW41826994 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW41826994 BCX8\">L\u00ednea institucional<\/span><\/span><\/h6><p><span class=\"TextRun SCXW41826994 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW41826994 BCX8\">Puedes radicar tu PQRSD de manera verbal, llamando desde un dispositivo m\u00f3vil o tel\u00e9fono fijo al n\u00famero +57 3186072719. Recuerda que a trav\u00e9s de este medio no podr\u00e1s adjuntar documentos que apoyen tu PQRSD.<\/span><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-512040b\" data-id=\"512040b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7a8a596 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"7a8a596\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-email\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d4ffb42 elementor-widget elementor-widget-text-editor\" data-id=\"d4ffb42\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h6><span class=\"TextRun SCXW31130817 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW31130817 BCX8\">Correo electr\u00f3nico<\/span><\/span><\/h6><p><span class=\"TextRun SCXW31130817 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW31130817 BCX8\">Puedes radicar tu PQRSD envi\u00e1ndola a nuestro correo institucional:\u202f<\/span><\/span><a class=\"Hyperlink SCXW31130817 BCX8\" href=\"mailto:info@edumas.gov.co\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW31130817 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW31130817 BCX8\" data-ccp-charstyle=\"Hyperlink\">info@edumas.gov.co<\/span><\/span><\/a><span class=\"TextRun SCXW31130817 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW31130817 BCX8\">\u00a0sin embargo, a trav\u00e9s de la plataforma<\/span><span class=\"NormalTextRun SCXW31130817 BCX8\">\u00a0PQRSD<\/span><span class=\"NormalTextRun SCXW31130817 BCX8\">\u00a0<\/span><span class=\"NormalTextRun SCXW31130817 BCX8\">por esta misma p\u00e1gina web, es m\u00e1s f\u00e1cil diligenciar el formulario, anexar\u00a0<\/span><span class=\"NormalTextRun SCXW31130817 BCX8\">documentos y recibir de\u00a0<\/span><span class=\"NormalTextRun SCXW31130817 BCX8\">manera inmediata, el n\u00famero de radicado a tu correo.<\/span><\/span><span class=\"LineBreakBlob BlobObject DragDrop SCXW31130817 BCX8\"><span class=\"SCXW31130817 BCX8\">\u00a0<\/span><br class=\"SCXW31130817 BCX8\" \/><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-88c8631 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"88c8631\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-4af3b21\" data-id=\"4af3b21\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-fa8df07\" data-id=\"fa8df07\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b21317f elementor-widget elementor-widget-spacer\" data-id=\"b21317f\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-61d4534 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"61d4534\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"fas fa-home\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c889af2 elementor-widget elementor-widget-text-editor\" data-id=\"c889af2\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW25122461 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW25122461 BCX8\">Tambi\u00e9n puedes realizar su PQRSD de manera presencial en nuestras oficinas ubicadas en la\u00a0<\/span><\/span><span class=\"TextRun SCXW25122461 BCX8\" lang=\"ES-CO\" xml:lang=\"ES-CO\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW25122461 BCX8\"><strong>carrera 23\u00aa # 80 \u2013 05<\/strong> barrio Los Almendros, Soledad \u2013 Atl\u00e1ntico.<\/span><\/span><span class=\"EOP Selected SCXW25122461 BCX8\" data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:420,&quot;335559740&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b50fc24 elementor-widget elementor-widget-html\" data-id=\"b50fc24\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<iframe src=\"https:\/\/www.google.com\/maps\/embed?pb=!1m18!1m12!1m3!1d1958.7822238314839!2d-74.81460749326517!3d10.920668616835748!2m3!1f0!2f0!3f0!3m2!1i1024!2i768!4f13.1!3m3!1m2!1s0x8ef5d2f0f7fa7dcf%3A0x7c5f247d308320ed!2sEstablecimiento%20de%20Desarrollo%20Urbano%20y%20Medio%20Ambiente%20de%20Soledad%20-%20Edumas!5e0!3m2!1ses!2sco!4v1785452308745!5m2!1ses!2sco\" width=\"600\" height=\"450\" style=\"border:0;\" allowfullscreen=\"\" loading=\"lazy\" referrerpolicy=\"strict-origin-when-cross-origin\"><\/iframe>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-top-column elementor-element elementor-element-9955f53\" data-id=\"9955f53\" data-element_type=\"column\">\n\t\t\t<div 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